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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 156 comments received in the last 90 days.
15 March 2025
Miles the salesman was very helpful, personable and clearly enjoys his job.
02 March 2025
Miles at Swindon Mini kept me informed every step of the way. Process was very smooth and Miles always had everything under control. Miles had a very friendly approach and nothing was too much trouble. Miles is a real credit to Mini Swindon!
01 March 2025
I was kept appraised of the production & delivery date. Collection was at my convenience.
27 February 2025
Knowledgeable and helpful with models
22 February 2025
Miles Osbourne dealt with all my enquiries really well
19 February 2025
Service was excellent
19 February 2025
Miles Osbourne dealt with my purchase and was incredibly helpful. He emailed regularly to inform me of any updates . On collection of my mini he was very patient in explaining everything and reassuring me that I could call in at any time . Excellent!
09 February 2025
Completely happy with our experience with Matt from start to finish. The delivery and collection was fantastic and nothing was rushed. We were talked through everything to do with our new car and were then confident to drive off from the showeroom.
04 February 2025
Whole process from original discussion to test drive, ordering of vehicle and the delivery / handover went smoothly and we believe we received a high level of service/consideration.
26 January 2025
Very helpful
07 January 2025
Very welcoming, friendly and knowledgeable.
04 January 2025
Love the whole mini experience, top class customer service.
04 January 2025
Miles and Ben at Mini Swindon went the extra yards to ensure my vehicle was delivered on the promised yet, ensuring that everything was ready to go when I picked it up. Miles went through everything in the vehicle including how to set up my mobile
03 January 2025
Great experience
03 January 2025
Salesman very knowledgeable and helpful
30 December 2024
Very satisfied, I was kept informed and updated throughout the purchase and delivery process. Miles would email & call me to explain what was needed and why.
21 March 2025
Very happy with service.
20 March 2025
Rectified my issue and kept me well informed
20 March 2025
All over service experience was fine.
18 March 2025
Service was spot on
18 March 2025
Excellent customer care The service team at Swindon were brilliant and managed to locate a nail in tyre under the rim!!!! Always helpful from setting the radio to dealing with small issues like turning off child lock !!
18 March 2025
Very good service from the team at Dick Lovett Mini Swindon.
18 March 2025
Care taken by all staff was obvious
17 March 2025
Anabel was very helpful
17 March 2025
Great service from drop off to pick up
17 March 2025
Always good
17 March 2025
Genuinely happy, Tom and his team have been brilliant. Lauren kept me updated throughout the process. The repairs took longer than expected but I was at ease, due to the updates I was receiving.
16 March 2025
The service was very good but it was rather expensive!
16 March 2025
Friendly,helpful and polite staff
16 March 2025
Car called in for a recall same time as end of warranty service. I raised issue about rattling tailgate - car sounds like a charity collection box. You took oppo to try upsell me expensive tyres etc, reset all my gps settings and car settings to fa
16 March 2025
Always looked after
15 March 2025
I am happy with the mot and friendly service, but I asked a question about battery life when I dropped my car off and was told they would discuss on my return,as the service team were busy I was advised I would get a email,I have not received this.
15 March 2025
Prompt quick bookings and efficient
14 March 2025
They deal you in a professional and welcoming manner , live near Portsmouth but boughtbthe car from them and so impressed with how they desl with customers have returned for servivce and most recently first mot .
14 March 2025
Everyone just wanted to help
12 March 2025
Very satisfied, thank you!
11 March 2025
Excellent service
10 March 2025
All good
09 March 2025
Tasks completed a requested.
09 March 2025
As above, would buy another mini again but the service department has let you down and therefore after having the car for a long time I have now sold it this weekend and gone to a different type of car all together
08 March 2025
Everything was done as expected in the service and I was kept informed.
08 March 2025
The service experience is second to none.
07 March 2025
Great service
06 March 2025
Not all work initially quoted but adviser then managed to sort a discount So paid more than initially advised but less than I could gave been billed
06 March 2025
Excellent. Really friendly and helpful, and kept me informed in progress throughout. Very professional.
06 March 2025
Communication was great from Ashley, he booked in my MOT, sorted out a courtesy vehicle and very welcoming when I arrived, Annabel was great, she walked me through the courtesy vehicle controls & kept in contact with me throughout the day. Great team
05 March 2025
Very professional, responded quickly
04 March 2025
Great service from the moment I booked the visit too collecting the car.
04 March 2025
Everything was clearly explained before my car was left for service. Everything was carried out as expected and information about advisories was given clearly, and the health check video that I was sent was very clear and easily accessible.
04 March 2025
Kept informed about what needed to be done. Great customer service.
03 March 2025
Excellent in every respect. Staff very helpful. I dealt mainly with Lauren.
02 March 2025
Car was dealt with & returned promptly
02 March 2025
Very helpful service.
01 March 2025
The video I received from the mechanic was very informative.
01 March 2025
Everything was fine
28 February 2025
Excellant knowledge Friendly approach Customer focused Very helpful
27 February 2025
Came in on time.
27 February 2025
Friendly staff and great service
25 February 2025
SERVICE EXPERIENCE WAS GOOD
25 February 2025
Excellent
25 February 2025
The level of professionalism displayed and subsequent punctuality made the experience very easy going
25 February 2025
Nothing was too much trouble
25 February 2025
The staff are lovely, and the service is brilliant
23 February 2025
Good service
23 February 2025
N/A
23 February 2025
Everything explained and video of the service being done is excellent.
23 February 2025
Everything promised was delivered. Joseph is helpful,positive and a pleasure to deal with.
23 February 2025
The service is fine though I resent the constant desire to sell me more. I also feel annoyed that controls such as the light switch are not left as they were when the car went in.
23 February 2025
Satisfied with work done, but cost a lot more than I anticipated. Also, the two hour service timeline I was given turned into three and a half hours. (I had decided to wait, but walked to the shopping centre to kill time.)
23 February 2025
Great communication and quick to respond
22 February 2025
Great service Everything explained
22 February 2025
Always feel valued
20 February 2025
Your service staff were amazing and sorted our issue straight away and kept us in the picture from start to finish. Thought I'd picked up a new car with the complementary car valet!!
19 February 2025
Customer service here is highly professional, thorough, knowledgable and friendly, from the welcoming reception staff, to the service advisor and technicians who perform the work.
19 February 2025
I am always satisfied with the service offered, just tyre prices offered where about £30 over a local company price
19 February 2025
Everything was completed adequately
19 February 2025
Excellent service as always
18 February 2025
Always excellent service from the team. Ashley, Annabel, Joe and Lauren are brilliant and so very helpful.
18 February 2025
Always helpful and polite
18 February 2025
Very satisfied. Work done under warranty was beyond what we expected.
17 February 2025
Great staff
17 February 2025
Prompt repair and kept informed of progress
17 February 2025
Team went above & beyond what i would have expected.
17 February 2025
Very satisfied. Was able to wait whilst car being serviced.
14 February 2025
100 percent satisfied, we have used Mini Swindon for many years as problems are dealt with efficiently.
13 February 2025
Again excellent service throughout from start to finish ?? thank you
12 February 2025
Everything perfect
12 February 2025
Plenty of information regarding service and costs
12 February 2025
Ten out of ten from start to finish ,professional service.
12 February 2025
Had a very good person looking after me
11 February 2025
For reasons given above.
11 February 2025
Professional service, from booking in to completion.
11 February 2025
The service was offered at a range of times to suit and completed within the time advised.
11 February 2025
Annabel was incredibly helpful and kept me up to date from before they received the car until handing the keys back to me. Everything was perfectly explained.
11 February 2025
I bought the car from Dick Lovett and have had nothing but excellent service since.
09 February 2025
Everything went as planned on the day.
08 February 2025
Easy to book in, kept well informed of progress
08 February 2025
Excellent customer service
07 February 2025
Very easy to contact and speak with.
06 February 2025
Car ready on time and nice and clean
05 February 2025
Great service, very friendly and helpful
03 February 2025
I got my MOT & overall health check completed in good time. Lauren was able to fit me in as most appointments were booked. Very good communication.
02 February 2025
Loren who i dealt with was friendly and knowledgeable and kept me informed at all tomes
02 February 2025
Annabelle Gleason very welcoming on ariuval kept us updated on progress and phoned when it was identified that extra work needed
02 February 2025
From initial booking in, great communication, the service manager listened to me. The garage also used the My Mini app / idrive to pre order parts to ensure there was no delay in repair, absolutely fantastic service.
01 February 2025
The service and communication were excellent.
30 January 2025
Simple and straight to the point with things. Very friendly staff too
30 January 2025
Everything was carried out as planned. And the car was also cleaned so that was a big bonus. Thank you ??
28 January 2025
Fast efficient service
28 January 2025
All seemed to go well, things explained
27 January 2025
Good communication. All done as expected.
27 January 2025
Staff always helpful & I receive great service.
27 January 2025
Always well looked after and kept informed of the progress on the car.
27 January 2025
Thanks for fitting me at short notice getting the job done and thanks also for the person that cleaned the car what can I say perfect.
26 January 2025
Very thorough
26 January 2025
A problem was encountered that was sorted the following week. However some work time was lost due to not having a car.
26 January 2025
I am satisfied however since the last service the car electrical system has been playing up .. eg the boot doesn't always open when it should and viceversa. The bulb light comes on the dashboard..and a new picture pops up on the dashboard
26 January 2025
Thorough check on the car.
25 January 2025
Josh Gained a quick Understanding of car purchase requirements Was given demo car when car I was purchasing was delayed Was kept up to date at all points Process explained fully Josh, Went above and beyond to ensure that car was of high standard
25 January 2025
5 star However had my daughters fiesta MOT , last year was given 50% discount working as a paramedic , but this year only 10% discount as rules now changed.we need to show how we value our NHS staff.
25 January 2025
This was my first visit to MINI and I was unsure what to expect. I was met by Lauren Baker who went out of her way to be helpful and ensure I was comfortable whilst I waited. Lauren gave me regular updates and checked in. The service & price was good
24 January 2025
Staff was very friendly and openly communicated any issues
23 January 2025
great service and well Informed
23 January 2025
The work was carried out as agreed and the Loan Car was ready and waiting.
22 January 2025
Friendly and helpful service
22 January 2025
Outstanding service, had my mini Mot here, locally could not get a date but mini got us in the next day. Very professional,comfy seating to wait, with hot drink and cold beverages.
22 January 2025
Great service, staff were friendly and extremely helpful. Everything was explained clearly and the whole experience was stress-free.
22 January 2025
Helpful, professional, good communication and helpful team
22 January 2025
Amazing customer service, always so friendly thank you to Lauren Baker always so polite, she doing a smashing job, thank you!!
21 January 2025
They arranged a pick up and drop off as local transport is non existent where I live. They also arranged a spruce up with a wash and hoover for my mini. I was also kept informed by the team of pick up, drop off, service video and being in touch.
21 January 2025
Always very helpful and informative
20 January 2025
Great service with a professional team.
20 January 2025
Easy to book. Flexible with times and accommodated my requests. Informative throughout. Great car clean.
20 January 2025
Very nice staff
19 January 2025
.
19 January 2025
The young lady in the Service area was welcoming & polite. When I collected my car, I wanted to discuss the the results of the Health Check. Joe, as always, was professional & took the time to explain this in detail. He is an asset to your team.
19 January 2025
The only downside was being charged to reduce the e vessel on the loan car . For a recall issue the loan car really should be a totally free loan.
18 January 2025
I dealt with the service manager (Ashley Chapman), who's fantastic! He arranged to collect my car, & kept me informed of progress/costs throughout. He made helpful suggestions re what was urgent/what could be delayed to service. Honest/professional.
14 January 2025
Communication was regular and clearly described the issues. My requests upfront were adhered to.
14 January 2025
No problems
14 January 2025
I feel like I can trust you. You're not the cheapest, but the service and honest service means a lot.
14 January 2025
Offered an in inspection and to clean car was told tracking out but as you charge 2 1/2 times a standard garage I declined I waited over an hour and half asked if ready was told still being cleaned when I could see it ready outside
14 January 2025
Very good service
12 January 2025
Friendly people and been updated on all the process
12 January 2025
Easy and quicker no troublesome approach
10 January 2025
.
08 January 2025
Did a great job
08 January 2025
Abigail gave me and outstanding service, on time and high quality
06 January 2025
Very stratified
05 January 2025
Annabel was very efficient with her service for me. She let me know what was happening throughout the time my car was in and when it was repaired.
03 January 2025
Job was well done
02 January 2025
Lauren was really helpful
30 December 2024
Good communication
29 December 2024
Very professional and friendly
29 December 2024
No issues and everyone was really welcoming and friendly
18 March 2025
Car was a gift for my wife and was presented in style with a big bow attached