OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
189 ratings and 107 comments received in the last 90 days.
02 August 2024
Sales experience second to none. Was given a Mini build slot and from start to finish, picked up my gorgeous new Cooper in four weeks! All questions answered promptly and respectfully. The team at Dick Lovett Mini are friendly and professional.
30 July 2024
Nothing was a problem.
27 July 2024
Efficient, friendly, informative
24 July 2024
Dick Lovett in Swindon are second to none in terms of my experience - great sales journey with Michael Norcliffe, my new car unveiled from under a robe and big pink bow, sales manager presented me with a bottle of fizz ... and a full tank of petrol!
19 July 2024
Fast and friendly
04 July 2024
We were given excellent service from Alex Nichols in Swindon. We were always kept in the loop from start to finish.
02 July 2024
From the time I walked into the showroom I experienced helpful staff. Ryan Baker was the person who looked after me during my visit, he was very friendly and had excellent customer service.
01 July 2024
Ryan in Swindon Wiltshire kept me informed at all stages and was very helpful All staff friendly
30 June 2024
Like I said above, it's been an excellent experience.
15 September 2024
Kept me informed. Gave fair advice about repair timings.
14 September 2024
Reception girls were excellent, courtesy valet clean, was nice surprise & very well done
13 September 2024
I always have a good experience at Dick Lovett & my car is dealt with efficiently.
12 September 2024
Great customer service and detailed explanation of what was going to happen throughout my time at the centre
12 September 2024
Everything was sorted on the day and service staff super helpful. Also felt like they had plenty of time to chat which was nice
10 September 2024
Excellent staff, clear explanations...plus they organised a test drive on a new car for the day while my car was in for service ??
10 September 2024
Always a pleasure to visit an excellent dealership, great staff in all aspects, for me i would score them 12
10 September 2024
Very efficient, friendly and prompt
09 September 2024
No negatives
09 September 2024
Service team keep me up to date on what services and work I may need also cost
28 August 2024
English is not my mother language, so communication will be difficult, but Matthew was very attentive in introducing the model and assisted in transferring my private vehicle licence plate number from the DVLA to the new car and solve the problem.